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BEST Survey Tender
Country:
DenmarkSector:
Business services: law, marketing, consulting, recruitment, printing and securityDeadline:
28 Jul 2026AI Summary
The BEST Survey Tender seeks a single, comprehensive contract to provide data collection, analysis and reporting services for the BEST‑project and the Public Transport Norway association. The procurement covers the annual execution of approximately 23 000 web‑based interviews, the production of results in dedicated reporting platforms – one for BEST and another for Kollektivtrafikkforeningen – and the hosting and developmental maintenance of the BEST Key Figure Database. Services will be delivered across all participating transport authorities, ensuring a consistent approach to survey methodology, data integrity and reporting across multiple national jurisdictions.
Candidates must demonstrate proven experience in public‑sector passenger‑transport survey projects, furnishing at least three comparable references. Provision of all required legal and financial documentation is mandatory, and the contract may be awarded at the earliest submission of a fully compliant offer. Data collection shall comply with the agreed protocols and security requirements, with hosting undertaken in a secure, scalable environment that meets the specified data protection and reporting standards.
Candidates must demonstrate proven experience in public‑sector passenger‑transport survey projects, furnishing at least three comparable references. Provision of all required legal and financial documentation is mandatory, and the contract may be awarded at the earliest submission of a fully compliant offer. Data collection shall comply with the agreed protocols and security requirements, with hosting undertaken in a secure, scalable environment that meets the specified data protection and reporting standards.
Description
The tender concerns a contract for data collection and reporting of web interviews for the BEST-project and Kollektivtrafikkforeningen (Public Transport Norway), as well as hosting the BEST Key Figure Database.The services of the contract includes three main tasks:Data collection of approximately 23.000 surveys annuallyReporting of survey results in two separate reporting solutions: One for BESTOne for KollektivtrafikkforeningenHosting and development of the BEST Key Figure Database
Additional information: The following contracting authorities are members of both BEST and Kollektivfrafikkforeningen: Ruter AS, Skyss and AtB AS. The following authorities are currently not part of BEST or Kollektivtrafikkforeningen, but can join at any time during the contract period: Nordjyllands Trafikselskab, City of Lahti, City of Oulu and Agder Kollektivtreafikk AS, TID. The Client reserves the right to award the contract based on the first negotiation offers received if acceptable (i.e., fully compliant) offers are submitted which the Client finds attractive. Minimum requirements - Suitability: The minimum requirements to the Candidate’s economic and financial standing are: • Equity requirement: It is a minimum requirement that the Candidate can document a positive equity in each of the three most recently published annual financial statements. • Solvency ratio: It is a minimum requirement that the Candidate have a solvency ratio of at least 19% in each of the three most recently published annual financial statements. For consortia, the participants together must fulfil the minimum requirements. For Candidates relying on the financial standing of other economic operators, the Candidate and the supporting entity together must fulfil the minimum requirements. It is a minimum requirement that the Candidate can provide at least 3 similar references for quantitative and qualitative customer surveys within public passenger transport carried out within the past 3 years from the application deadline. The Candidate must state their references in part IV.C of the ESPD. The Client will however allow that the Candidate in addition to the information in the ESPD submit a separate appendix with detailed de-scriptions of the references with the application. The following information is requested for each reference: • Name of the client • Detailed description of the Tenderer's delivery • Contract period (start and end date of the contract) The Candidate should ensure that the description of each reference is detailed in such a way that the Client is able to verify that the references meet the minimum requirements and demonstrate to what extent the selection criteria is met. Documentation for suitability etc: The Client intends to obtain final documentation or verification that the Tenderers are not subject to exclusion grounds, and that the Tenderers meet the specified minimum requirements for suitability in connection with the initial negotiation offer. The Tenderers are requested to submit the documentation as part of their initial negotiation offer. The Client reserves the right to obtain renewed documentation to confirm that circumstances have not changed. Reasons for exclusion Candidates/Tenderers must, upon request from the Client, provide documentation demonstrating that they are not subject to grounds for exclusion, by submitting the following: • An extract from the relevant register or an equivalent document, issued by a competent authority, showing that the Candidate/Tenderer is not subject to the grounds for exclusion set out in Section 135, subsection 1 of the Danish Public Procurement Act, and • A certificate issued by a competent authority, showing that the Candidate/Tenderer is not subject to the grounds for exclusion set out in Section 135, subsection 3 and Section 137, subsection 1, numbers 1, 2 and 4 of the Danish Public Procurement Act. For Danish Candidates/Tenderers, the documentation requirement can be fulfilled by submitting a service certificate, which must be issued no more than 6 months prior to the time of submission. Documentation for economic and financial standing Candidates/Tenderers must, at the request of the Client, provide documentation demonstrating compliance with the i) minimum requirements for economic and financial standing and ii) fulfilment of the selection criteria, by submitting the following: • A statement of key financial figures issued by the management of the Candidate/Tenderer and confirmed by the Candidate’s/Tenderer’s auditor, if the Candidate/Tenderer is subject to a statu-tory audit obligation in connection with the submission of annual reports; • If, for reasons not attributable to the Candidate/Tenderer, the required documentation cannot be produced, the Candidate/Tenderer may demonstrate its economic and financial standing in another manner, as deemed appropriate by the Contracting Authority, cf. Section 154(2) of the Danish Public Procurement Act. Documentation from consortia If the Candidate/Tenderer is a consortium, the consortium must, upon request from the Contracting Authority, provide documentation for i) not being subject to any grounds for exclusion, ii) meeting the mini-mum requirements for economic and financial standing as stated in the tender notice, iii) fulfilment of the selection criteria, and iv) the formation of a consortium, by submitting the following: • For each consortium member, the documentation mentioned above confirming not be-ing subject to any grounds for exclusion must be submitted. • For each consortium member, the documentation mentioned above regarding economic and financial standing and fulfilment of the selection criteria relating to financial capability must be submitted. If, for reasons not attributable to the Candidate/Tenderer, the required documentation cannot be produced, the Candidate/Tenderer may demonstrate its economic and financial standing in another manner, as deemed appropriate by the Contracting Authority, cf. Section 154(2) of the Danish Public Procurement Act. Documentation concerning suitability based on the capacities of other economic operators If the Candidate, in relation to suitability, relies on the capacities of other economic operators (subcon-tractors, affiliated group companies, etc.), the following documentation requirements apply: • For each economic operator, the documentation referred to above confirming not being subject to grounds for exclusion must be submitted. • For each economic operator, the documentation referred to above regarding economic suitability and fulfilment of the selection criteria relating to economic capability must be submit-ted. • For each economic operator, the documentation referred to above regarding technical and professional suitability and fulfilment of the selection criteria relating to technical capability must be submitted. • For each economic operator, the declaration referred to above must be submitted in signed form. • For each economic operator, a support declaration must be submitted stating that the economic operator undertakes to provide the specified economic or technical and professional capacity (Annex B and, if applicable, C). Use of Annex B and, if applicable, C is not mandatory, but the declaration must contain equivalent information. Attention is drawn to Article 5k in Regulation (EU) No 833/2014 as amended by Regulation (EU) 2022/576 which contains a prohibition against award of contracts to Russian companies and Russian controlled companies etc. (reference is made to Article 5k, section 1, for the exact delimitation of the actors covered by the prohibition). The contracting entity may at any time during the tender process require that the candidates/tenderers prove that they are not covered by the prohibition, for example by requiring documentation regarding the candidates’/tenderers’ and any subcontractors’ place of establishment and ownership
Place of performance: Location of delivery is in all of the contracting authorities' countries
Procurement documents
Address of the procurement documents: https://permalink.mercell.com/282796934.aspx
Additional information: The following contracting authorities are members of both BEST and Kollektivfrafikkforeningen: Ruter AS, Skyss and AtB AS. The following authorities are currently not part of BEST or Kollektivtrafikkforeningen, but can join at any time during the contract period: Nordjyllands Trafikselskab, City of Lahti, City of Oulu and Agder Kollektivtreafikk AS, TID. The Client reserves the right to award the contract based on the first negotiation offers received if acceptable (i.e., fully compliant) offers are submitted which the Client finds attractive. Minimum requirements - Suitability: The minimum requirements to the Candidate’s economic and financial standing are: • Equity requirement: It is a minimum requirement that the Candidate can document a positive equity in each of the three most recently published annual financial statements. • Solvency ratio: It is a minimum requirement that the Candidate have a solvency ratio of at least 19% in each of the three most recently published annual financial statements. For consortia, the participants together must fulfil the minimum requirements. For Candidates relying on the financial standing of other economic operators, the Candidate and the supporting entity together must fulfil the minimum requirements. It is a minimum requirement that the Candidate can provide at least 3 similar references for quantitative and qualitative customer surveys within public passenger transport carried out within the past 3 years from the application deadline. The Candidate must state their references in part IV.C of the ESPD. The Client will however allow that the Candidate in addition to the information in the ESPD submit a separate appendix with detailed de-scriptions of the references with the application. The following information is requested for each reference: • Name of the client • Detailed description of the Tenderer's delivery • Contract period (start and end date of the contract) The Candidate should ensure that the description of each reference is detailed in such a way that the Client is able to verify that the references meet the minimum requirements and demonstrate to what extent the selection criteria is met. Documentation for suitability etc: The Client intends to obtain final documentation or verification that the Tenderers are not subject to exclusion grounds, and that the Tenderers meet the specified minimum requirements for suitability in connection with the initial negotiation offer. The Tenderers are requested to submit the documentation as part of their initial negotiation offer. The Client reserves the right to obtain renewed documentation to confirm that circumstances have not changed. Reasons for exclusion Candidates/Tenderers must, upon request from the Client, provide documentation demonstrating that they are not subject to grounds for exclusion, by submitting the following: • An extract from the relevant register or an equivalent document, issued by a competent authority, showing that the Candidate/Tenderer is not subject to the grounds for exclusion set out in Section 135, subsection 1 of the Danish Public Procurement Act, and • A certificate issued by a competent authority, showing that the Candidate/Tenderer is not subject to the grounds for exclusion set out in Section 135, subsection 3 and Section 137, subsection 1, numbers 1, 2 and 4 of the Danish Public Procurement Act. For Danish Candidates/Tenderers, the documentation requirement can be fulfilled by submitting a service certificate, which must be issued no more than 6 months prior to the time of submission. Documentation for economic and financial standing Candidates/Tenderers must, at the request of the Client, provide documentation demonstrating compliance with the i) minimum requirements for economic and financial standing and ii) fulfilment of the selection criteria, by submitting the following: • A statement of key financial figures issued by the management of the Candidate/Tenderer and confirmed by the Candidate’s/Tenderer’s auditor, if the Candidate/Tenderer is subject to a statu-tory audit obligation in connection with the submission of annual reports; • If, for reasons not attributable to the Candidate/Tenderer, the required documentation cannot be produced, the Candidate/Tenderer may demonstrate its economic and financial standing in another manner, as deemed appropriate by the Contracting Authority, cf. Section 154(2) of the Danish Public Procurement Act. Documentation from consortia If the Candidate/Tenderer is a consortium, the consortium must, upon request from the Contracting Authority, provide documentation for i) not being subject to any grounds for exclusion, ii) meeting the mini-mum requirements for economic and financial standing as stated in the tender notice, iii) fulfilment of the selection criteria, and iv) the formation of a consortium, by submitting the following: • For each consortium member, the documentation mentioned above confirming not be-ing subject to any grounds for exclusion must be submitted. • For each consortium member, the documentation mentioned above regarding economic and financial standing and fulfilment of the selection criteria relating to financial capability must be submitted. If, for reasons not attributable to the Candidate/Tenderer, the required documentation cannot be produced, the Candidate/Tenderer may demonstrate its economic and financial standing in another manner, as deemed appropriate by the Contracting Authority, cf. Section 154(2) of the Danish Public Procurement Act. Documentation concerning suitability based on the capacities of other economic operators If the Candidate, in relation to suitability, relies on the capacities of other economic operators (subcon-tractors, affiliated group companies, etc.), the following documentation requirements apply: • For each economic operator, the documentation referred to above confirming not being subject to grounds for exclusion must be submitted. • For each economic operator, the documentation referred to above regarding economic suitability and fulfilment of the selection criteria relating to economic capability must be submit-ted. • For each economic operator, the documentation referred to above regarding technical and professional suitability and fulfilment of the selection criteria relating to technical capability must be submitted. • For each economic operator, the declaration referred to above must be submitted in signed form. • For each economic operator, a support declaration must be submitted stating that the economic operator undertakes to provide the specified economic or technical and professional capacity (Annex B and, if applicable, C). Use of Annex B and, if applicable, C is not mandatory, but the declaration must contain equivalent information. Attention is drawn to Article 5k in Regulation (EU) No 833/2014 as amended by Regulation (EU) 2022/576 which contains a prohibition against award of contracts to Russian companies and Russian controlled companies etc. (reference is made to Article 5k, section 1, for the exact delimitation of the actors covered by the prohibition). The contracting entity may at any time during the tender process require that the candidates/tenderers prove that they are not covered by the prohibition, for example by requiring documentation regarding the candidates’/tenderers’ and any subcontractors’ place of establishment and ownership
Place of performance: Location of delivery is in all of the contracting authorities' countries
Lot: LOT-0000
Title: BEST Survey Tender
Procurement documents
Address of the procurement documents: https://permalink.mercell.com/282796934.aspx
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