Telephony services for FKN

The procurement concerns the establishment of a framework agreement for telephony services to be supplied to almost a hundred public entities operating in County North (FKN) and its affiliated municipalities. The agreement will cover the provision of IP telephony and mobile telephony services, together with the required administrative and commercial systems needed to manage subscriptions, traffic, and related functions. These services are to support a diverse set of activities, including public administration, education, health and care, public transport and other municipal services, and must be capable of delivering both fixed‐site and mobile communication solutions.

The requirement emphasizes that the telephony solution must be cost‑efficient, reliable, and fully integrated, while remaining independent of the contracting authorities’ own technical infrastructure. It must be deployable across the geographic areas where the various technologies will be used, and it should accommodate future developments such as welfare technology, remote monitoring, and integration with buildings and transportation infrastructure. The framework must also provide the foundation for post‑contract development that does not depend on the original supplier.

The services must provide IP‑based telephony, mobile connectivity, and integrated management systems that operate independently of the contracting authorities’ existing technical infrastructure.

Background and purpose The contracting authority for this procurement is County North (FKN), consisting of the county municipalities Møre og Romsdal, Trøndelag, Nordland, Troms and Finnmark. The procurement also includes municipalities and external entities belonging to the participating counties, cf. SSA-R annex 1 Annex 3 - Business Overview. Cooperating municipalities and other affiliated entities are included under each county that is the contract party. Separate contracts can also be established for participating public entities. Legal responsibility and contractual follow-up in the individual organisation rests on each county or entity as the contract party. The procurement is for the establishment of a framework agreement for the purchase of telephony services to contracting authorities covered by the contract. The framework agreement will include the delivery of telephony services to counties, municipalities and other public institutions, total 98 entities. The delivery includes IP telephony and mobile telephony with associated functionalities, as well as administrative and commercial systems. The services concern subscriptions and traffic for landline and mobile telephony, as well as the accompanying services for the telephony area. As a starting point, this includes all parts of the entities' activities. The contracting authorities ́ main areas for service production are public administration, primary and secondary schools, vocational college, public transport, as well as health and care services. The services are to be carried out partly from fixed service locations, but also to a significant degree through mobile services, for example within public transport and municipal care services. A general objective of the agreement is to ensure the contracting authorities access to cost efficient communication systems for the service production throughout the entire contract period. The delivery shall be able to be developed in line with technological developments and at the same time support other technologies that will be used to cover concrete needs in the service production. Examples of such associated needs are welfare technology in the health sector as well as monitoring and remote follow-up connected to buildings, ferry quays, ticket machines, weather stations and other technical installations. It is therefore important that the requested services can be delivered in the geographical areas where the technology shall be used. The delivery must also contribute to establishing a foundation for further development after the contract expires, independent of the supplier. The framework agreement shall ensure the contracting authorities: Access to cost efficient, reliable and integrated telephony services in accordance with the contracting authorities ́ total needs. Access to telephony services that function independently of the contracting authorities ́ technical infrastructure. Access to capacity in developed fixed and mobile communication networks. Access to new communication technology and new delivery systems in line with market development. See the requirement specifications for a complete description of the delivery.
Place of performance: Norway

Lot: LOT-0001
Title: Telephony services for FKN
Selection criteria:

Criterion: Other