Tenders from United Kingdom of Great Britain and Northern Ireland Get free alerts
All-Age Carers Service
Country:
United Kingdom of Great Britain and Northern IrelandSector:
IT services: consulting, software development, Internet and supportDeadline:
28 Oct 2026AI Summary
Liverpool City Council is seeking to recommission a comprehensive All‑Age Carers Service that will provide a unified, citywide offer of information, advice, assessment and practical support for unpaid carers of all ages. The procurement is split into five distinct lots, covering a streamlined digital platform with information, advice and guidance, a holistic support package for adult and parent carers, age‑appropriate services for young, young‑adult and sibling carers, independent advocacy for adults, and a flexible initiatives framework that delivers creative breaks and community‑based opportunities across the city.
Lot 1 will deliver an integrated digital platform that complements the existing Adults and Children’s Liquid Logic Case Management System, enabling initial triage, navigation to relevant support pathways, data collection and outcome reporting, while also facilitating online peer‑support networks. Lot 2 will focus on statutory carer assessments in line with the Care Act 2014, joint working with the young‑carer programme and targeted outreach to diverse communities. Lot 3 will provide tailored statutory support for carers up to 25 years of age, ensuring a seamless transition between Children and Families Act 2014 responsibilities and the Care Act framework. Lot 4 will offer free, independent, professional advocacy for carers aged 18 and over, and Lot 5 will engage local businesses and community partners to source and publicise a range of flexible, subsidised breaks and activities, all interfaced through the digital platform.
All deliverables must meet the statutory duties outlined in the Care Act 2014 and the Children and Families Act 2014, be interoperable with existing local case‑management infrastructure, and support a neighbourhood‑model approach that promotes resilience, independence and inclusive access across all age groups.
Lot 1 will deliver an integrated digital platform that complements the existing Adults and Children’s Liquid Logic Case Management System, enabling initial triage, navigation to relevant support pathways, data collection and outcome reporting, while also facilitating online peer‑support networks. Lot 2 will focus on statutory carer assessments in line with the Care Act 2014, joint working with the young‑carer programme and targeted outreach to diverse communities. Lot 3 will provide tailored statutory support for carers up to 25 years of age, ensuring a seamless transition between Children and Families Act 2014 responsibilities and the Care Act framework. Lot 4 will offer free, independent, professional advocacy for carers aged 18 and over, and Lot 5 will engage local businesses and community partners to source and publicise a range of flexible, subsidised breaks and activities, all interfaced through the digital platform.
All deliverables must meet the statutory duties outlined in the Care Act 2014 and the Children and Families Act 2014, be interoperable with existing local case‑management infrastructure, and support a neighbourhood‑model approach that promotes resilience, independence and inclusive access across all age groups.
Description
Liverpool City Council will shortly be going to market to recommission our All-Age Carers Service for Liverpool.
The All-Carers Service provides a citywide offer of information, advice, assessment and practical support for unpaid carers of all ages in Liverpool, including adult carers, young carers and parent carers. The service aims to identify carers early, assess needs, promote wellbeing, improve access to services and community support, and enable carers to sustain their caring role, including support with breaks, peer support, training and signposting, in line with statutory duties and local priorities.
There will be 5 Lots in this procurement as follows:
Lot 1 - Digital Carer Platform, and Information, Advice and Guidance
Lot 2 - Adult Carers and Parent Carers
Lot 3 - Young Carers, Young Adult Carers and Sibling Carers
Lot 4 - Carers Advocacy
Lot 5 - Carers Opportunities
Contract location: UKD72
Communication: https://procontract.due-north.com/
Enquiry deadline: 2026-10-20T12:00:00+01:00
Submission address and any special instructions: https://procontract.due-north.com/
Tenders may be submitted electronically: allowed
Award decision date (estimated): 2027-02-08T23:59:59Z
Lot: 1
Description: A streamlined and simplified Information, Advice and Guidance platform for carers, with onward referral routes into carers support services. The provision of a citywide, streamlined and simplified access point for carers of all ages through a digital platform, Information, Advice and Guidance (IAG) service. Its core functions include: o High quality, accurate, Information, Advice and Guidance (IAG) for carers o Initial triage and navigation to the right service, pathway or support - complementing and aligning with existing mechanisms such as Adults and Children's Liquid Logic Case Management System, and consistent with existing pathways and service areas. o Supporting consistent data collection, performance reporting and outcomes tracking o Improving the overall carer journey by reducing duplication and confusion o Providing opportunities for online peer support and connection
Lot value (estimated)
460.000,00 GBP excluding VAT
552.000,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Lot: 2
Description: Holistic support for carers aged 18+ The provision of a single, integrated adult carers offer, including parent carers. It will provide: o Referral management to support the digital platform and triage system o Undertaking statutory carers assessments in line with the Care Act 2014 and support planning on behalf of the Council which meet statutory duties o Advice on carers' rights, signposting and holistic approaches to support o Wellbeing support and activities o Effective joint working with the provider of Lot 3 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 2, they must be offered the choice to remain within that service or be referred to Lot 3. This supports both best practice and a no wrong door approach. o Alignment with the principles and delivery of the Neighbourhood Model o Targeted outreach to diverse and under‑represented communities o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services
Lot value (estimated)
2.801.760,00 GBP excluding VAT
3.362.112,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Lot: 3
Description: Age‑appropriate, tailored support for children and young people The provision of support for Young Carers (up to age 18) and Young Adult Carers (up to Age 25). It includes support for sibling carers, recognising their distinct legal, developmental and safeguarding needs. Core features include: o Referral management to support the digital platform and Information, Advice and Guidance service o Undertaking statutory, holistic, age-appropriate carers assessments and support planning on behalf of the Council which meet statutory duties o Tailored breaks, activities and peer support opportunities o Support that minimises the impact of caring responsibilities on education, attendance, attainment and participation in school life, alongside the promotion of wellbeing and family life o Alignment with Children's Services and Education pathways o Effective joint working with the provider of Lot 2 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 3, they must be offered the choice to remain within that service or be referred to Lot 2. This supports both best practice and a no wrong door approach. o Targeted outreach to diverse and under-represented children and young people o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services
Lot value (estimated)
1.319.145,00 GBP excluding VAT
1.582.974,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Lot: 4
Description: Independent advocacy for adult carers The provision of free, independent, professional issue-based advocacy for carers aged 18+: o Referral management to support the digital platform Information, Advice and Guidance service o Supporting carers to understand their rights and options o Ensuring carers are heard in assessments, reviews and decision making o Supporting carers to navigate complex health, social care and wider systems o Offering professional and competent issue-based advocacy for carers regarding issues that impact them, e.g., housing, finance and debt o Promotion of self-advocacy to enable carers to advocate on their own behalf o Onward support to access specialist legal advice, where required o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model
Lot value (estimated)
521.015,00 GBP excluding VAT
625.218,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Lot: 5
Description: Flexible breaks and community‑based opportunities The identification, sourcing and offers / allocation of flexible, creative carer opportunities outside of traditional short breaks alone, by: o Engaging local businesses, community organisations and partners to provide free or subsidised breaks, activities and practical support for carers of all ages o Promoting wellbeing, social connection and prevention o Supporting carers to access the right opportunities that meets their needs and interests o Promoting opportunities for business to deliver social value to the city and local communities o Ensuring equality of access to appropriate opportunities across all age groups o Developing, utilising and interfacing with technology/systems to source, register and advertise opportunities including the Digital Platform that will be delivered through Lot 1 of this contract
Lot value (estimated)
253.865,00 GBP excluding VAT
304.638,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Award criteria:
Languages in which tenders or requests to participate may be submitted: En
The All-Carers Service provides a citywide offer of information, advice, assessment and practical support for unpaid carers of all ages in Liverpool, including adult carers, young carers and parent carers. The service aims to identify carers early, assess needs, promote wellbeing, improve access to services and community support, and enable carers to sustain their caring role, including support with breaks, peer support, training and signposting, in line with statutory duties and local priorities.
There will be 5 Lots in this procurement as follows:
Lot 1 - Digital Carer Platform, and Information, Advice and Guidance
Lot 2 - Adult Carers and Parent Carers
Lot 3 - Young Carers, Young Adult Carers and Sibling Carers
Lot 4 - Carers Advocacy
Lot 5 - Carers Opportunities
Contract location: UKD72
Communication: https://procontract.due-north.com/
Enquiry deadline: 2026-10-20T12:00:00+01:00
Submission address and any special instructions: https://procontract.due-north.com/
Tenders may be submitted electronically: allowed
Award decision date (estimated): 2027-02-08T23:59:59Z
Lot: 1
Description: A streamlined and simplified Information, Advice and Guidance platform for carers, with onward referral routes into carers support services. The provision of a citywide, streamlined and simplified access point for carers of all ages through a digital platform, Information, Advice and Guidance (IAG) service. Its core functions include: o High quality, accurate, Information, Advice and Guidance (IAG) for carers o Initial triage and navigation to the right service, pathway or support - complementing and aligning with existing mechanisms such as Adults and Children's Liquid Logic Case Management System, and consistent with existing pathways and service areas. o Supporting consistent data collection, performance reporting and outcomes tracking o Improving the overall carer journey by reducing duplication and confusion o Providing opportunities for online peer support and connection
Lot value (estimated)
460.000,00 GBP excluding VAT
552.000,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Lot: 2
Description: Holistic support for carers aged 18+ The provision of a single, integrated adult carers offer, including parent carers. It will provide: o Referral management to support the digital platform and triage system o Undertaking statutory carers assessments in line with the Care Act 2014 and support planning on behalf of the Council which meet statutory duties o Advice on carers' rights, signposting and holistic approaches to support o Wellbeing support and activities o Effective joint working with the provider of Lot 3 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 2, they must be offered the choice to remain within that service or be referred to Lot 3. This supports both best practice and a no wrong door approach. o Alignment with the principles and delivery of the Neighbourhood Model o Targeted outreach to diverse and under‑represented communities o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services
Lot value (estimated)
2.801.760,00 GBP excluding VAT
3.362.112,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Lot: 3
Description: Age‑appropriate, tailored support for children and young people The provision of support for Young Carers (up to age 18) and Young Adult Carers (up to Age 25). It includes support for sibling carers, recognising their distinct legal, developmental and safeguarding needs. Core features include: o Referral management to support the digital platform and Information, Advice and Guidance service o Undertaking statutory, holistic, age-appropriate carers assessments and support planning on behalf of the Council which meet statutory duties o Tailored breaks, activities and peer support opportunities o Support that minimises the impact of caring responsibilities on education, attendance, attainment and participation in school life, alongside the promotion of wellbeing and family life o Alignment with Children's Services and Education pathways o Effective joint working with the provider of Lot 2 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 3, they must be offered the choice to remain within that service or be referred to Lot 2. This supports both best practice and a no wrong door approach. o Targeted outreach to diverse and under-represented children and young people o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services
Lot value (estimated)
1.319.145,00 GBP excluding VAT
1.582.974,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Lot: 4
Description: Independent advocacy for adult carers The provision of free, independent, professional issue-based advocacy for carers aged 18+: o Referral management to support the digital platform Information, Advice and Guidance service o Supporting carers to understand their rights and options o Ensuring carers are heard in assessments, reviews and decision making o Supporting carers to navigate complex health, social care and wider systems o Offering professional and competent issue-based advocacy for carers regarding issues that impact them, e.g., housing, finance and debt o Promotion of self-advocacy to enable carers to advocate on their own behalf o Onward support to access specialist legal advice, where required o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model
Lot value (estimated)
521.015,00 GBP excluding VAT
625.218,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Lot: 5
Description: Flexible breaks and community‑based opportunities The identification, sourcing and offers / allocation of flexible, creative carer opportunities outside of traditional short breaks alone, by: o Engaging local businesses, community organisations and partners to provide free or subsidised breaks, activities and practical support for carers of all ages o Promoting wellbeing, social connection and prevention o Supporting carers to access the right opportunities that meets their needs and interests o Promoting opportunities for business to deliver social value to the city and local communities o Ensuring equality of access to appropriate opportunities across all age groups o Developing, utilising and interfacing with technology/systems to source, register and advertise opportunities including the Digital Platform that will be delivered through Lot 1 of this contract
Lot value (estimated)
253.865,00 GBP excluding VAT
304.638,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Award criteria:
| Name | Type | Weighting |
|---|---|---|
| Quality | quality | 70% |
| Price | price | 20% |
| Social Value | quality | 10% |
Languages in which tenders or requests to participate may be submitted: En
Get instant alerts for new IT services: consulting, software development, Internet and support tenders in United Kingdom of Great Britain and Northern Ireland.
Free email alerts — no account required.