DCEA Scotland Migration Service

The Scottish Government is procuring a comprehensive migration service that will support individuals planning to relocate to Scotland and those arriving in the initial months of settlement. The contract is divided into two distinct lots: the first requires immigration support for employers, and the second offers reception and one‑to‑one immigration assistance for individuals. The service must provide clients with up‑to‑date, accurate information presented in plain English, covering practical and community integration topics to help migrants settle comfortably in their new environment.

Recruitment will be through a single notice (OCID: ocds-r6ebe6-0000837938), without options or variants, and the procurement will not be repeated. Winners will deliver tailored support that blends written guidance and direct counseling, ensuring a consistent, high‑quality experience for both employers and migrants. All information must be presented in plain English and remain up‑to‑date.

Moving to another country can be challenging. The Scottish Government wants people not only to move to Scotland, but to stay. Migrants’ first few months here and their reception are crucial to their overall experience. The service will provide information and advice to people who are thinking about moving to Scotland, or who have just moved here. TAMS will provide up-to-date and accurate information in plain English. This information will cover topics to help people move and settle into their communities. The service will provide bespoke one-to-one advice.

Information about variants:

Variants will be accepted: No

Information about options:

Options: No

Languages in which tenders or requests to participate may be submitted:

EN

Conditions for opening of tenders:

Date: 04/11/2026

Local time: 13:00

Information about recurrence:

This is a recurrent procurement: No

Electronic ordering will be used

Electronic invoicing will be accepted

This contract is divided into lots: Yes

Lot 1:
Lot 1 - Immigration support for employers
Description of the procurement:
Many employers in Scotland face skills shortages. The ending of free movement has made it harder for employers to get the talent they need. The UK’s immigration system is complex and bureaucratic. Employers require good quality advice and information to help them navigate the system. Our discovery work to date suggests that employers’ immigration needs are best met through three tiers of support.
Tier one will be a universal offer, available to everyone, and will include the provision of up-to-date and accurate immigration information in plain English.
Tier two support will be a ‘one to many’ offer. It will assist employers who are actively seeking to recruit talent to Scotland.
Tier three support will entail one-to-one advice for employers whose needs are not met through the first two tiers. The supplier will be responsible for organising, hosting and delivering advice sessions.
Place of performance:
NUTS code:
UKM
Award criteria:
Criteria below:
Quality criterion: Methodology / Weighting: 25
Quality criterion: Quality of Immigration Support / Weighting: 30
Quality criterion: Responsiveness and Co-Operation / Weighting: 25
Quality criterion: Alignment with Mission Vision and Values / Weighting: 5
Quality criterion: Climate / Weighting: 5
Quality criterion: Fairwork First / Weighting: 5
Quality criterion: BCDR / Weighting: 5
Price / Weighting: 20
Duration of the contract:
Duration in months: 24
This contract is subject to renewal: Yes
Description of renewals:
Optional extension period of 2 x 12 months

Lot 2:
Lot 2 - Reception and Immigration Support for Individual
Description of the procurement:
People face challenges when moving to another country. The Scottish Government want people not only to move to Scotland, but to stay. People need good quality information to plan and execute their move. People’s first few months in Scotland and their reception is crucial to their overall experience. We therefore seek a supplier that will provide information and advice to people who have decided to move to Scotland, or who have just moved here. Our discovery work suggests that people’s reception needs are best met through two tiers of support.
Tier 1 support will be up-to-date and accurate information about moving to Scotland in plain English.
Tier 2 support will be one-to-one advice to people in the UK. The supplier will be responsible for organising, hosting and delivering the advice sessions.
Place of performance:
NUTS code:
UKM
Award criteria:
Criteria below:
Quality criterion: Methodology / Weighting: 25
Quality criterion: Quality of Immigration Support / Weighting: 30
Quality criterion: Reponsiveness and Co-Operation / Weighting: 25
Quality criterion: Alignment with Mission Vision and Values / Weighting: 5
Quality criterion: Climate / Weighting: 5
Quality criterion: Fair Work First / Weighting: 5
Quality criterion: BCDR / Weighting: 5
Price / Weighting: 20
Duration of the contract:
Duration in months: 24
This contract is subject to renewal: Yes
Description of renewals:
Optional extension period of 2 x 12 months