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Dementia Support Service
Country:
United Kingdom of Great Britain and Northern IrelandSector:
Health and social work servicesDeadline:
29 Jul 2026AI Summary
The bid seeks providers with the expertise to deliver a comprehensive Dementia Support Service on behalf of NHS Birmingham and Solihull Integrated Care Board. The service is intended to serve residents across Birmingham and Solihull, offering a single point of access to information, advice and support for individuals diagnosed with dementia and their carers. Key elements of the service include tailored signposting to community groups, proactive emotional and practical coaching, facilitation of peer‑led group participation, and the development of robust referral pathways that link health, social care and voluntary partners. The aim is to enhance independence, reduce health inequalities, prevent avoidable crisis and hospital admissions, and embed lived experience into all phases of design, delivery and evaluation.
Providers will be expected to plan and deliver person‑centred support that aligns with recognised best practices in dementia care, ensuring consistent quality, equitable access, and effective coordination across the local health and social care network. The contract spans an initial two‑year period with an option to extend for an additional two years, and selection will rely predominantly on technical quality of the proposed approach and, to a lesser extent, commercial considerations. All service delivery must be consistent with established dementia care guidelines.
Providers will be expected to plan and deliver person‑centred support that aligns with recognised best practices in dementia care, ensuring consistent quality, equitable access, and effective coordination across the local health and social care network. The contract spans an initial two‑year period with an option to extend for an additional two years, and selection will rely predominantly on technical quality of the proposed approach and, to a lesser extent, commercial considerations. All service delivery must be consistent with established dementia care guidelines.
Description
NHS Arden and Greater East Midlands CSU on behalf of NHS Birmingham and Solihull ICB are seeking providers who have the relevant experience and skills to provide an Dementia Support Service.
Aims and objectives of service
Aims:
A single point of access for information and advice about dementia, information about what support is available pre and post-diagnosis, and how to access this support.
i. Signposting to other support services available and community groups. relevant to the needs and interest of the individual.
ii. Practical emotional support to promote greater emotional resilience in individuals by creating a sense of safety and an atmosphere of calm.
iii. Practical coaching and support to people with dementia and their carers tailored to their situation, around best strategies and good practice to live well with the condition.
iv. Advise on and facilitate access to peer-led group support.
To improve quality of life for individuals living with dementia and their carers through timely, person-centered support.
i. To promote independence and wellbeing, enabling people to live safely and confidently in their communities.
ii. To reduce health inequalities by ensuring equitable access to dementia support across diverse populations.
iii. To enhance care coordination across health, social care, and voluntary sectors.
iv. To prevent avoidable crises, hospital admissions, and delayed discharges through proactive intervention.
v. To embed lived experience into service design, delivery, and evaluation.
vi. Promote a person-centred service with extensive theoretical and practical understanding of dementia and how it impacts on those diagnosed, their families and communities.
Develop robust and clear working referral pathway in and out of service
i. Identify referrals into the service from key partners, with clear strategy and planning to address gaps in performance.
ii. Ensure the service meets not only geographical spread of demand but also considers demographic and dementia prevalence across Birmingham and Solihull.
The contract will be for a period of 2 years with the option to extend for up to a further 2 years.
The annual value is £834,000
Please refer to the procurement documentation for further details.
To register your interest and access the procurement documentation and submit a bid, please follow this link, https://atamis-1928.my.site.com/s/Welcome, and search for:
Project Reference: C387762
Project Name: Dementia Support Service - NHS Birmingham and Solihull ICB
Contract location: UKG31
Communication: To register your interest and submit a bid, please follow this link, https://atamis-1928.my.site.com/s/Welcome, and search for: Project Reference: C387762 Project Name: Dementia Support Service Market Engagement - Birmingham and Solihull ICB
Languages in which tenders or requests to participate may be submitted: En
This is a recurrent procurement: Yes
Enquiry deadline: 2026-07-17T17:00:00+01:00
Submission address and any special instructions: To register your interest and submit a bid, please follow this link, https://atamis-1928.my.site.com/s/Welcome, and search for: Project Reference: C387762 Project Name: Dementia Support Service Market Engagement - Birmingham and Solihull ICB
Tenders may be submitted electronically: allowed
Award decision date (estimated): 2026-10-01T23:59:59+01:00
Recurring procurement:
Publication date of next tender notice (estimated): 2030-07-01T23:59:59+01:00
Lot number: 1
Lot value (estimated)
3.336.000,00 GBP excluding VAT
4.003.200,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: Option to extend for up to a further 2 Years
Award criteria:
Aims and objectives of service
Aims:
A single point of access for information and advice about dementia, information about what support is available pre and post-diagnosis, and how to access this support.
i. Signposting to other support services available and community groups. relevant to the needs and interest of the individual.
ii. Practical emotional support to promote greater emotional resilience in individuals by creating a sense of safety and an atmosphere of calm.
iii. Practical coaching and support to people with dementia and their carers tailored to their situation, around best strategies and good practice to live well with the condition.
iv. Advise on and facilitate access to peer-led group support.
To improve quality of life for individuals living with dementia and their carers through timely, person-centered support.
i. To promote independence and wellbeing, enabling people to live safely and confidently in their communities.
ii. To reduce health inequalities by ensuring equitable access to dementia support across diverse populations.
iii. To enhance care coordination across health, social care, and voluntary sectors.
iv. To prevent avoidable crises, hospital admissions, and delayed discharges through proactive intervention.
v. To embed lived experience into service design, delivery, and evaluation.
vi. Promote a person-centred service with extensive theoretical and practical understanding of dementia and how it impacts on those diagnosed, their families and communities.
Develop robust and clear working referral pathway in and out of service
i. Identify referrals into the service from key partners, with clear strategy and planning to address gaps in performance.
ii. Ensure the service meets not only geographical spread of demand but also considers demographic and dementia prevalence across Birmingham and Solihull.
The contract will be for a period of 2 years with the option to extend for up to a further 2 years.
The annual value is £834,000
Please refer to the procurement documentation for further details.
To register your interest and access the procurement documentation and submit a bid, please follow this link, https://atamis-1928.my.site.com/s/Welcome, and search for:
Project Reference: C387762
Project Name: Dementia Support Service - NHS Birmingham and Solihull ICB
Contract location: UKG31
Communication: To register your interest and submit a bid, please follow this link, https://atamis-1928.my.site.com/s/Welcome, and search for: Project Reference: C387762 Project Name: Dementia Support Service Market Engagement - Birmingham and Solihull ICB
Languages in which tenders or requests to participate may be submitted: En
This is a recurrent procurement: Yes
Enquiry deadline: 2026-07-17T17:00:00+01:00
Submission address and any special instructions: To register your interest and submit a bid, please follow this link, https://atamis-1928.my.site.com/s/Welcome, and search for: Project Reference: C387762 Project Name: Dementia Support Service Market Engagement - Birmingham and Solihull ICB
Tenders may be submitted electronically: allowed
Award decision date (estimated): 2026-10-01T23:59:59+01:00
Recurring procurement:
Publication date of next tender notice (estimated): 2030-07-01T23:59:59+01:00
Lot number: 1
Lot value (estimated)
3.336.000,00 GBP excluding VAT
4.003.200,00 GBP including VAT
This contract is subject to renewal: Yes
Description of renewals: Option to extend for up to a further 2 Years
Award criteria:
| Name | Type | Weighting |
|---|---|---|
| Technical (Quality/Project Specific) | quality | 90% |
| Commercial (Cost / Financial) | cost | 10% |
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