Dynamic Purchasing System for Provision of Supported Living for Adults Aged over 18

Medway Council has established a Dynamic Purchasing System (DPS) to secure a reliable marketplace of providers capable of delivering person‑centred supported living services to adults aged 18 and over who meet the eligibility criteria under the Care Act 2014. The DPS is designed to ensure that suitable professionals, with the necessary specialisms, can supply high‑quality care and support services that place the individual and their outcomes at the centre of planning and delivery.

The council is seeking contractors for three distinct lots. Lot 1 requires support at accommodation for individuals with lower needs, encompassing budgeting, coordination of appointments, personal care, diet and nutrition support, home maintenance, social inclusion, and the development of skills to move toward greater independence, without night support. Lot 2 covers support at accommodation for individuals with higher needs, adding continuous supervision, behaviour management, medication administration, and 9‑hour night support for those who require it, in addition to the services outlined for lower needs. Lot 3 targets specialist support for people with complex challenging, violent or forensic behaviour and substance‑use conditions, demanding demonstrable specialist experience in these areas.

All submissions to the DPS must be made electronically via the updated links provided for each lot, with a deadline of 30 January 2027. The council will award contracts based on quality assessment weighted at 65 % and price at 35 %. Higher‑needs providers must be CQC registered and have staff trained to the required levels.

Due to Medway Council changing its tendering portal provider to Delta within the Kent Business Portal, the purpose of this notice is to supplement and update the links for prospective suppliers wishing to apply for the currently active Dynamic Purchasing System (DPS), previously advertised under notice ref. 2022/S 000-030999 in 2022. The 2015 Public Contracts Regulations therefore still to this supplementary notice and the DPS. The corrigendum ref. 2025/S 000-061022 issued on 30 September 2025 should be disregarded as the links provided in that notice are no longer valid. Please instead use the new links provided within this notice and then download the application documents held within Delta to apply for the DPS or for further information. This DPS will expire on 31 January 2027.
Supported Living is a person-centred approach to housing and care and support services and is provided to individuals deemed eligible for care and support under The Care Act (2014).
Medway Council are seeking applications from providers with relevant experience to provide supported living care and support to individuals living with conditions such as learning disability, autism, mental health, physical disability, cognitive disability, substance use, dual disability.
It is the council's intention to build a resilient marketplace, via a Dynamic Purchasing System (DPS), occupied by sufficient providers, possessing the specialisms to ensure confidence in the quality and appropriateness of the support available to meet the needs of Medway residents. Supported Living Services in Medway will be outcomes focused, with the individual at the front and centre of all planning.
The DPS will be comprised of three lots: Lot 1 - Support at accommodation for individuals with lower needs, Lot 2 - Support at accommodation for individuals with higher needs, and Lot 3 - Specialist support.

Communication: Updated links are provided here for each lot: Lot 1 - https://www.kentbusinessportal.org.uk/respond/K3YF324498 Lot 2 - https://www.kentbusinessportal.org.uk/respond/3KG787V94S Lot 3 - https://www.kentbusinessportal.org.uk/respond/4R22S2G3JB Links from previous notices are no longer valid.
Languages in which tenders or requests to participate may be submitted: En
This is a recurrent procurement: Yes
Submission address and any special instructions: Updated links are provided here for each lot: Lot 1 - https://www.kentbusinessportal.org.uk/respond/K3YF324498 Lot 2 - https://www.kentbusinessportal.org.uk/respond/3KG787V94S Lot 3 - https://www.kentbusinessportal.org.uk/respond/4R22S2G3JB Links from previous notices are no longer valid.
Tenders may be submitted electronically: allowed
Award decision date (estimated): 2027-01-31T23:59:59Z
Recurring procurement:
Publication date of next tender notice (estimated): 2027-02-01T23:59:59Z

Lot number: 1
Description: To include, but not limited to: - budgeting/income maximisation - support to coordinate and attend appointments - managing and maintaining personal hygiene - maintaining their home environment - enabling social inclusion and community involvement - ensuring adequate nutrition and support towards a healthy lifestyle - medication compliance - support to access suitable gainful daytime activity - support planning with individual goals - managing and maintaining their tenancy - developing capabilities and skills to progress to more independent living - night support (sleep in or waking night) would not be included
Lot value (estimated)

74.800.000,00 GBP including VAT

Lot number: 2
Description: To include (in addition to lower level), but not limited to: - regular supervision throughout the day - behaviour management - support with eating, feeding, personal care or other activities of daily living - medication administration - support to manage clients' lives in the short and long term - help developing clients' skills to become independent or more independent with activities of daily living - all accommodation with night support (either sleep in or waking night) would fall into this category - night support (sleep in or waking night) to be nine hours - higher support providers are required to be CQC registered, and staff training levels should be appropriate.
Lot value (estimated)

74.800.000,00 GBP including VAT

Lot number: 3
Description: Providers with specialisms in complex challenging behaviour including violent and forensic behaviour and substance use. - not necessarily required to be CQC registered but will be required to provide details of significant relevant experience - specialist support services are likely to be tailored to meet a particular individual's need
Lot value (estimated)

74.800.000,00 GBP including VAT