Telephony and Communication Services Dynamic Purchasing System

The Scottish Government is extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24‑month period ending 27 March 2028. The DPS is divided into two lots: Lot 1 – Telephony and Communication Services and Lot 2 – Enterprise Bundled Services, which incorporates all services in Lot 1 together with mobile voice and data services for customers wishing a single‑stop procurement of their telecommunications needs. Current suppliers are required to refresh and resubmit their Single Procurement Document (SPD) within six weeks of this notice in order to remain on the system, whilst new applicants may join throughout the life of the DPS provided they satisfy the established entry criteria.

Applicants must demonstrate at least twelve months of relevant experience, submit relevant case‑study evidence (two examples per lot) illustrating delivery of the required services, and hold an approved third‑party cyber‑security accreditation such as Cyber Essentials, Cyber Essentials Plus, ISO 27001:2013, or equivalent. All suppliers must also secure Employer’s Liability, Public Liability and Professional Indemnity insurance with minimum thresholds of £1 million, and provide appropriate tax compliance documentation. The award system will weigh technical quality at 40–80 % and price at 20–60 %, with a contractual duration of 71 months subject to renewal.

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028.
The DPS comprises of two lots:
Lot 1 - Telephony and Communication Services
Lot 2 - Enterprise Bundled Services
The Authority wishes to take this opportunity to refresh the supplier list to ensure current suppliers retain the minimum qualifying criteria, still have up-to-date contact details and still wish to remain as a supplier. Accordingly, suppliers that are currently on the DPS are required to refresh and resubmit their Single Procurement Document (SPD) in order to remain as a DPS supplier. There is no need to resubmit any case study evidence for current suppliers. Current suppliers are required to submit an updated SPD within six weeks of this Contract Notice being issued. Failure to do so will result in current suppliers being removed from the DPS.
Full details of the requirement can be found on a previous Contract Notice which was issued on 17 February 2022, details as follows:
Reference No:FEB441070
OCID:ocds-r6ebe6-0000672959

Information about variants:

Variants will be accepted: No

Information about options:

Options: No

Languages in which tenders or requests to participate may be submitted:

EN

Information about recurrence:

This is a recurrent procurement: Yes

Estimated timing for further notices to be published:

January 2028

This contract is divided into lots: Yes

Lot 1:
Telephony and Communication Services
Description of the procurement:
Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria, detailed within this Contract Notice, to be established on the DPS.
Due to the wide and diverse nature of this lot, it is not possible to list all the types of services envisaged. However, some examples (non-exhaustive list) include;
Provision of voice calls services & infrastructure, electronic billing services, broadband provision & services, Direct Dial-In (DDI) provision, traditional telephony including line rental including, telephony as a service, Public Switched Telephony Network (PSTN), Integrated Services Digital Network (ISDN), migration management support, paging services, non-geographic numbers, Directory Enquiries, Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) trunks, point to point circuits, provision of Internet Protocol (IP) telephony, telephony software services, provision of telephony through a hosted or cloud based solution, call centre/contact centre, maintenance and support services, messaging services, unified communications, Intelligent Voice Response (IVR), automated call distribution, audio conferencing, web conferencing, video conferencing, webcasting, wi-fi services.
Suppliers must have at least 12 months experience delivering the types of services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot.
A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland within Public Contracts Scotland – Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded.
Suppliers can apply for either or both lots.
Suppliers should be aware there is not a requirement to provide all services within this lot, applications can be submitted for discrete elements of the services.
Place of performance:
NUTS code:
UKM
Award criteria:
Criteria below:
Quality criterion: Technical Weighting / Weighting: 40-80%
Price / Weighting: 20-60%
Duration of the contract:
Duration in months: 71
This contract is subject to renewal: Yes
Description of renewals:
The DPS is likely to be relet at the end of its period.

Lot 2:
Enterprise Bundled Services
Description of the procurement:
Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria detailed within this Contract Notice to be established on the DPS.
The scope of this lot will include all services as detailed within Lot 1 and will also include mobile voice and data services.
This lot will provide a one stop shop for organisations who wish to purchase all their telephony and communication solutions through a single procurement exercise.
Mobile voice and data services can be procured via this lot but only as part of wider services from Lot 1 and cannot be procured as a standalone requirement.
Suppliers must have at least 12 months experience delivering the services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please note that suppliers are required to demonstrate case study evidence of providing bundled services. This evidence should include mobile voice and data services in addition to some, or all, of the services within Lot 1 as single project/procurement.
Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot.
A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland document within Public Contracts Scotland – Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded.
Suppliers can apply for either or both lots.
Place of performance:
NUTS code:
UKM
Award criteria:
Criteria below:
Quality criterion: Technical / Weighting: 40-80%
Price / Weighting: 20-60%
Duration of the contract:
Duration in months: 71
This contract is subject to renewal: Yes
Description of renewals:
The DPS is likely to be relet at the end of its period.